CI Launches Real-Time Social Media Monitoring: Technology Employed by Hedge Funds Adapted for Marketing and Communications
October 25th, 2007

Collective Intellect today announced the launch of Media Intellect, the only real-time monitoring and predictive intelligence service for social, traditional and corporate media.

“Understanding whom is saying what about your product or company online is now critical business intelligence,” said Collective Intellect CEO, Don Springer. “Media Intellect provides marketers with the real-time data and analysis they need to optimize campaigns and manage corporate reputations. Collective Intellect gives brands real-time access to the largest focus group on the planet.”

Media Intellect expands upon Collective Intellect’s experience in providing social media monitoring to more than 70 hedge funds. Media Intellect features analytical tools and custom reporting for marketing and PR professionals to measure and track brand reputation in social media over time. By monitoring these changes, companies gain a clearer understanding of how to evaluate campaigns and engage online.

Continued Springer, “Collective Intellect hopes to enable a whole generation of corporate communicators and agencies to identify, rank and engage directly with the advocates most responsible for shaping public opinion within their communities. Collective Intellect is the most customizable solution available.”

The Media Intellect system evaluates sources of unstructured data including blogs, social networks and message boards through algorithmic “Topicnets.” The data is then ranked and organized through 20 different filters including influence and importance. A single desktop provides a full-suite of analytics such as tonal sentiment, volume of conversations, and maven identification in addition to a real-time running list of ranked and filtered active conversations.

Prior to launch, the Collective Intellect beta was utilized by Fortune 500 brands such as Chrysler, as well leading agencies such as Fleishman Hillard and Poke.

About Collective Intellect
Collective Intellect specializes in comprehensively tracking, filtering, ranking and analyzing media content. Founded in 2005, Collective Intellect is based in Boulder, CO.

Entrepreneur BizCast with Don Springer & Tim Wolters
September 15th, 2007

Jerry Lewis, of the Boulder County Business Report, interviews Collective Intellect founders Don Springer and Tim Wolters. Access the interview here.

PRWeek Q&A
September 6th, 2007

Last week, I was interviewed for PRWeek’s Products & Tools Newsletter Expert Q&A feature. The bulletin isn’t available on the web for some reason, so I have re-posted it below:

Collective Intellect provides real-time data on social media. Whats the importance of this service in today’s media environment?

RS: Consumers today not only consume media, increasingly they create and share it. 25% of all Internet users publish content online (Forrester); 40% read blogs regularly (PEW); 120,000 blogs are created daily in the US (CI). Getting access to all the conversations that apply to your company, in real time, as they happen, allows you to respond effectively as the story unfolds, instead of waiting until the next day or the next week when the story creeps into a traditional publication. Customers also use our real-time ability to benchmark activity before they begin a campaign, so they can track changes in activity and sentiment.

Why are message boards still relevant?

RS: In many industries, there is more discussion happening on message boards than on blogs or other social media. For some companies, it exceeds 50% of new media discussion. Message boards will continue to be a place people go to leave anonymous comments and critiques. Companies that choose to ignore these posts are ignoring a great portion of media discussion about their companies, their products, their brands, and their campaigns.

What are some of your tips for PR monitoring, measurement, and analysis?

RS: First, pay attention to the most influential bloggers that discuss your industry. Remember, these may not necessarily be the bloggers with the largest audiences, many bloggers are influential in small, niche areas, and are going to provide you the greatest amount of influence in that conversation stream.

Second, benchmark activity before you begin a new campaign so that your reporting is based on real changes in activity, not estimates.

Finally, measure not just volume of activity, but also how the conversation is changing. Is the tone changing from bad to good?

Listening to your product fans in the blogosphere
August 24th, 2007

Earlier this week, a few of the bloggers at Engadget posted what they called an open letter to Palm. In their typically sarcastic tone, they actually spelled out some intelligent critiques of Palm and their lack of innovation with the Treo. The post was a critical look at what’s needed from Palm to get back to the top of the innovation game.

All this wouldn’t necessarily be that exciting, except what happened next — and after that.

First, Palm’s CEO actually responded publicly, on the Palm blog. Granted, Ed Colligan’s response to the bloggers was pretty general, but the important piece for those of you in PR and brand marketing is he did agree with some of their points. He took a risk of engagement by participating in the conversation. In fact, he says he shared the critique with executives at Palm because he appreciated the fact that these bloggers cared.

I honestly haven’t seen this too often. Typically, companies don’t respond, either because they don’t have a clue that discussion is happening, or they are frozen, not sure what to say because of fear of saying the wrong thing. Ed’s reponse, from a PR perspective, was pretty good. He thanked them, said that he didn’t agree with everything but did in fact agree with much of their critique. His post was short, so he didn’t respond point by point, which was probably the right choice. He seemed genuine — another good thing.

What happened afterwards is the piece many companies could learn from. Yesterday the bloggers from Engadget posted again — excited and surprised that Palm responded. Many exclamation points in their posts. I would almost call it downright giddy. This from a blog that gets tons of traffic and attention.

And, other bloggers discussed Palm’s response in a positive tone.

The takeaway from this interaction?

If you’re on the corporate side:

  • pay attention to social media, it’s an important source of information from the people who use your products.
  • don’t be afraid to engage.

Sure, its hard to control the message, and that can be difficult to let go of. But, remember, you have no control anyway. Information in the blogosphere and across social media will move quickly, so you have a short window in which to respond effectively.

Don’t be afraid of your customers and critics. Embrace them.

Is There a Clear Winner of the Iowa Straw Poll?
August 15th, 2007

The big story in the political blogosphere this week (besides Rove’s resignation) is the Iowa Straw Poll. The results at first glance appear straightforward, but bloggers from both sides of the political fence are revealing multiple layers to the data, and vastly different conclusions as to who is actually the big winner.

Mitt Romney walked away with 32% of the vote, but he paid a hefty price. According to the Washington Post, the Romney campaign spent somewhere between $442 and $1000 per vote. Mike Huckabee seemingly came out of nowhere to claim second place in the poll, and he spent a mere $58 per vote. Third-place Sam Brownback spent around $148 per vote.

Many of the most popular political blogs are declaring Sam Brownback “the big winner.” He emerged from relative obscurity to second-place in this important (at least in the past) early poll, and he spent less money and manpower than the other candidates. Most bloggers conclude that how Brownback uses this brief moment in the spotlight will determine his future in this race. Some, though, reach a bit further, claiming the likelihood of a Gingrich-Brownback ticket in ’08.

It’s also important to keep in mind that Giuliani and McCain declined to participate in the poll, thus diminishing any claim of victory by any candidate. And Ron Paul’s Internet popularity did not translate into a major showing at the poll; however, his placement above Tommy Thompson was perhaps enough to embarrass the former Wisconsin governor into dropping out.

We looked at daily mentions of certain GOP candidates in Collective Intellect’s top-ranked political blogs, for each of the past four Mondays:

Mentions of Mike Huckabee and Tommy Thompson skyrocketed after the Iowa Straw Poll. It’s immediately obvious why Thompson dropped out. He was mentioned in the political blogosphere a grand total of 23 times over the past three Mondays. That three-day total tripled the day after he made his announcement. The writing was on the wall.

Huckabee’s rise is more interesting. His second-place finish was enough to triple his previous week’s mentions, making his percentage increase the most impressive. Romney was already a much-talked-about candidate in the political blogosphere, and his win in Iowa gave him only a slight push in volume.

New Media sentiment about Huckabee was slightly more positive than Romney in the days following the poll. However, Romney still gets much more blog coverage than Huckabee, and there’s still Giuliani and another Thompson to contend with. It remains to be seen whether Huckabee’s team will take the correct next steps to build on his sudden surge in New Media popularity. We’ll check back in the coming weeks.

CNN/YouTube debate: Analysis of Post-Debate Buzz in Social Media
August 1st, 2007

A week after the Democratic debate, the GOP presidential candidates are beginning to grumble about backing out of their own CNN/YouTube debate scheduled for September. Perhaps they saw how uncomfortable it could be to address heartfelt questions asked by real people from around the country— as close to face-to-face as technology can allow. Or perhaps one candidate’s concern about answering a question from a snowman is the real reason. The GOP would do well to get past their reservations, roll up their sleeves, and dive in, since it’s clear that so many Americans are engaged with social media. Using the latest Web 2.0 technology, campaigns can gain real understanding of the impact of their debate banter and put that to use in campaign messaging and direct outreach with constituents.

As a measurement of public interest in the various questions in the debate, a manual count of YouTube page views is practically useless. The first couple questions have the highest number of views, and then generally dwindle the further down the page you scroll. People generally lost interest fairly quickly. Exceptions are the gimmicky “turn to the person on your left” and “tax song”-type questions. One question which did seem to defy the odds and rise above the rest was Question 34- “Have we had the same two families in charge for too long?” Even at its position at the bottom of the page, this video attracted almost 76,000 views (as of 8/01). This alone should be a warning bell for Senator Clinton, and a bright light toward which all her opponents can flock.

But to create a truly useful metric for what are the most talked-about and contentious issues raised during the recent debate, and how much public impact the debate actually had, we dug a little deeper.

First, we broke down the major issues that bloggers talked about most when discussing the YouTube debate:

Then we took three of those issues, and tracked the total number of blog posts focused entirely or partially on each issue over the past four weeks (we measured only blogs ranked by Collective Intellect for credibility and relevancy):

Post volume about “Global Warming” and “Health Care Reform” increased during the week after the debate. “Education Reform” bounced back a bit from a drop in blog-chatter the previous week. Given that there were no major Global Warming/Health Care events over the week, it can be inferred that the YouTube debate did in fact cause a significant rise in online discussion about the issues. Because of a minor controversy over Barack Obama’s stance on sex education, we can’t say for certain whether talk about “Education Reform” increased because of the debate.

We have developed specific search agents for each frontrunner’s health care plan, and we use a complex algorithm to analyze political blog sentiment. This allows us to look even deeper into a particular issue. In this case, we see that the rise in “health care reform” blog-chatter caused a mostly positive reaction to each of the frontrunners’ plans. This is especially good for the candidates, because in this case we have included both left and right-leaning blogs into the data:

If they allow themselves the opportunity, campaigns can pull precise, actionable data from online political communities. This ability only increases each time a political event uses the Web directly. Candidates on both sides of the aisle may want to rethink their positions on snowmen.

Guide to Social Media Analysis
June 27th, 2007

There’s a new Guide to Social Media Analysis recently published by Nathan Gilliatt of Social Target, who blogs at http://net-savvy.com/executive/. This guide is hefty, and includes 31 profiles of a wide variety of companies (including Collective Intellect) that offer services related to social media monitoring, analysis and consulting. You can read more about it here and purchase your very own copy here.

June 25, 2007: USA Today: Computers trade based on reading news
June 25th, 2007
NEW YORK
It takes a person about 10 minutes to read a 2,500-word, front-page feature story in The Wall Street Journal. Computer programs increasingly being used by investors to parse news stories can process one in about three one-hundredths of a second.

Algorithms — problem-solving programs based on mathematical formulas — are making it easier for investors to filter the massive amount of text produced by news wires, newspapers, industry journals, clinical studies and legal filings for kernels of information, and trade on them in the blink of an eye.

Though the expanding array of news on non-traditional media like blogs and chat pages is a challenge for the robot readers, the speed and efficiency offered by news-mining algorithms are helping hedge funds with just a handful of staff generate as many trades as a giant investment bank and becoming a potential boon to the media industry.

“This is a new class of information technology,” said John Partridge, vice president of industry solutions with StreamBase Systems, a technology provider that specializes in processing and analyzing real-time streaming data.

High-frequency investors such as hedge funds are using news-mining platforms like those offered by StreamBase to troll through thousands of electronic feeds of streaming text to identify key phrases on which to trade.

Popular phrases include “lowers its outlook” or “raises guidance” or even buzzwords like “stellar performance” that could potentially push a stock lower or higher.

Hedge funds, with their rapid-fire trading style, often allow the news-mining platforms to make trades on their own, capitalizing on the technology’s speed

However, longer-term investors are less interested in flooding the market with orders after a particular headline. They are using the platforms to keep track of developments that may affect companies in their portfolios or influence their strategies, technology developers said.

News mining is not just for stock trading, either. For example, French investment bank BNP Paribas’ “weakness indicator” counts the number of times the words weak, weakness or weakening are used in the Federal Reserve’s beige book report on regional U.S. economies.

More than 50 references in a report typically signals the economy is on the brink of a recession.

Hedge fund investors familiar with news-mining technology said an algorithm based on the “weakness indicator” could easily be created to sell dollars and U.S. stocks and buy bonds if more than 50 references were found.

“What the machine is looking for is the same thing that the human is looking for. It can just find it more quickly,” said Richard Brown, business manager of NewsScope, a company owned by Reuters Group that produces machine-readable news.

Rather than just highlight words or phrases, some of the most sophisticated news-mining platforms can take multiple strands of news from wire agencies and websites and score the significance of various items.

For example, headlines from a reputable news organization with the words “Middle East,” “tension” and “hostility” would be given a higher score, especially if oil prices are rising, than an anonymous blog entry with the same key words.

The same headlines would be given an even higher score if other reputable news agencies carried similar stories.

“A lot of times, the content that’s important is not in a single article or document,” said David Leinweber, a financial technology consultant with Leinweber & Co. “the idea of considering individual news stories only as atomic events misses some things,” he said.

On his own blog ” Nerds on Wall Street,” Leinweber noted the example of Accentia, a pharmaceutical company whose share price shot up 70% one morning in October 2006 after the successful trial of a human cancer vaccine was announced in a press release.

However, the press release was based on an article from a medical journal published a month earlier. Also, local press in St. Louis, where Accentia has a plant, reported on the testing a week before the press release, and a blog for patients discussed the drug days before the stock jump.

An investor using news-mining technology could have been buying into the company days, if not weeks, before the big share price rise.

Computers, however, are not perfect when it comes to reading the various forms of language in both standard and non-standard media.

Consultant Leinweber added that machines often have difficulty with subtle double negatives and vague pronouns that human readers can understand easily with context.

For example, machines could potentially stumble when it comes to a sentence such as: “The company’s chief executive said he did not dislike the way that that product sold well there.” A person could scan the sentence and understand it.

The growing amount of text and information available on blogs, chat rooms and online forums also pose challenges to robot readers.

“That’s one of the limitations. When you look at chat room and blog content, it’s the emoticons, it’s the profanity, it’s sarcasm or all caps,” said NewsScope’s Brown.

Still there is growing interest in the investment community in being able harness the information available in so-called social media.

Darren Kelly, senior vice president at Collective Intellect, a company that specializes in filtering and ranking media content, said blogs and online forums can provide a unique window on sentiment surrounding an issue or a stock.

“The usual multiscreen setup that everyone has used in finance for the last 20 years no longer gives them all the information that’s available,” Kelly said.

Camping under the SuperNova
June 20th, 2007

I’m heading to two conferences this weekend in the San Francisco area. The first is @ Supernova2007. SuperNova is advertised as:

Business, technology, and social interactions are decentralizing, tearing apart industries with the force of a supernova. Intelligence is moving to the edges, through networked computers, empowered users, fluid digital content, distributed work teams, and powerful communications devices. Business models are under pressure as end-users gain greater control, computing becomes a commodity, and companies collaborate across geographic boundaries. At the same time, new opportunities are emerging through social software, pervasive wireless networking, massively multi-player virtual worlds, and distributed e-commerce, among other trends.

Sounds like fairly heady stuff right? I certainly hope so and will be looking to connect with a few of the thought leaders out there including Paul Kedrosky, Lada Adamic (an advisor for CI), Julie Hanna Farris, Udi Manber, and others. The second is Foo Camp 2007 sponsored by O’reilly. This is an invite only event sent out to thought leaders on the web. One of my heros, Paul Graham, who turned me on to Ruby in his book “hackers and painters” will be there and am greatly looking forward to the dialog. The agenda is worked out by the attendees on Friday evening and everyone literally camps out on the O’Reilly campus at night. Should be very interesting times.

May 3, 2007: Bloomberg News: HAL 9000-Style Machines, Kubrick’s Fantasy, Outwit Traders
May 3rd, 2007

HAL 9000-Style Machines, Kubrick’s Fantasy, Outwit Traders

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