Entries Tagged as 'Uncategorized'

Blogosphere PA Projections Cast More Doubt On Traditional Polling

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There appears to be more uncertainty than usual in the mainstream media regarding the Pennsylvania pre-primary polling. Pundits are pointing to the ambiguity that comes with the 300,000 newly registered voters. The old “cell phone” argument is making a comeback, too.

So a lot of doubt is being cast on the poll numbers, specifically that Clinton will be able to maintain her significant lead. Our survey of the political blogosphere will only serve to cast further doubt on traditional polling methods. Real Clear Politics, which averages all the traditional polls, is giving Clinton a 6 point lead.

Our data shows that it will be much closer: Clinton 51%, Obama 49%. So close in fact, that I wouldn’t be surprised that when the results come in, those numbers could be flipped. Using our traditional methodology, Obama is ahead in the Pennsylvania-based blogs, but the national average allows Clinton to pull slightly ahead.

Many within her own party are calling for Ms Clinton to step down if her margin of victory is close, so a 2% win would be a pyrrhic victory at best. This should become very interesting indeed.

Super Tuesday: Blogosphere predicts McCain & Obama as winners

We chose five different Super Tuesday states to gauge—California, Colorado, Georgia, Massachusetts, and Missouri. For these states, we used the methodology of combining activity and sentiment of state and national blogs.

We also made an overall prediction using a similar, but untested, method. We measured the sentiment and activity for national blogs. The candidate’s name had to be mentioned within a certain number of words of any one of the Super Tuesday states. The search parameters were necessarily looser than with individual states, but we’re hypothesizing that the “collective intellect” will outweigh any small inconsistencies.

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With the exception of California and Georgia, it appears to be a tight race. Massachusetts, Missouri, and Colorado are all separated by a mere 2 percentage points, which we would have to consider too close to call.

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For a full report on these predictions, detailed analysis and projections for the GOP races for the five states, and a three-month candidate sentiment report jointly researched with Marketing Pilgrim, please download this free pdf file.

BlogWorld Expo Wrap Up

Should have done this last week, but I never did get a chance to put my spin on the BlogWorld experience. At my session with Ari Newman and Howard Kaushansky, not only did we discuss tracking corporate reputation, but also about personal reputation. With so many people now putting out a public persona as part of life and work, anyone working in the online space also needs to pay attention to their personal reputation online.

We had lots of good dialogue with the attendees, as well as amongst us. One of the key points raised, from me as well as through the discussion, was that deciding when to respond to potential reputation-dinging posts can be a difficult decision, because not everything is worth responding to (basically not everyone is worth having a dialog with).

Some good questions to think about before responding about an issue:

  • how big is the blogger’s audience? Or, if posted on a message board, how active is that board?
  • is the issue delicate enough that you might rather it die quietly, or would posting a response add more fuel to the fire?
  • how forthright can you be? Since being authentic is key, if you can’t be, then perhaps leaving it alone is a better solution?

I’m not saying that these are the only things to consider, or that I am even right. My experiences with Collective Intellect’s customers vary — sometimes addressing a blogger or community directly is a good idea. Other times, a phone call or an email is a better approach. Other times, it makes sense to just watch and wait.

The key is, if you’re not watching, then you can’t make good decisions. You’re working with limited and potentially inaccurate information. Access to a dedicated service such as Media Intellect gives you the data you need to make better decisions in reputation management, and gives you the tools you need to track what happens with your response afterwards.

Twitter: Speaking of personal reputation…

Lee Odden has a great post outlining uses of Twitter for marketing and PR, and for enhancing personal reputation online. He’s also posted links to other guides to using Twitter.

What I want to know is, who, besides me has two different tweats going, personal and work?

At BlogWorld Expo, Day 2, Blog & Content Analytics

This workshop was presented by the very dynamic Avinash Kaushik. Avinash really set up the story well, in that measurement of traffic doesn’t work anymore (”google analytics only gives you a slice“). He spoke about know you need many different measurement tools to measure success of a blog and in general of online presence because the way content is distributed is radically changed. So, it is now much more challenging to measure engagement online, because there is no one tool that does it all.

Big lesson: Blog audiences build gradually, just because you make it to the top of Digg, doesn’t mean you are going to stay there. A regular audience grows gradually. He considers FeedBurner subscribers to be the most loyal, because they allow him to push content to them.

He is a unique blogger in that he writes long posts, not a lot of posts. His purpose is to write about complex things in an easily understood way, so for him, the conversational aspect of blogging is a key to his success — meaning, do people comment? His commenters write more words than he does (interesting).

He talked about Technorati Rank as relatively useless, because it is too general by putting every blogger in the same bucket. Here’s how I think about it.

Measures of influence are subjective — they depends on who the audience is. If you’re blogging about sports — about hockey — does it really matter if your Technorati Rank is really low? No, because if you have a large audience interested in hockey that’s engaged in a conversation with you (comments, links to your posts, etc), that’s the true measure of your authority and/or influence in the topic of hockey.

Today at BlogWorld Expo: Tracking Reputation in the Blogosphere

This morning at 10:15m, I will be co-presenting a seminar on Tracking Reputation in the Blogosphere, with two of my Boulder colleagues, Ari Newman of Filtrbox and Howard Kaushansky from Umbria. If you’re in Vegas for BlogWorld, stop in to our session, ask questions and stay and listen for a while, it should be an interesting conversation. One of the things I will discuss in whether reputation always matters for companies in every industry. Plus, just like in middle school, reputation is only as good as the people who like you, so understanding who those different influencers are is very important to gaining understanding of your reputation.

Hopefully, I will have the opportunity to blog other sessions later — at the very least, I will Twitter my experiences. Follow me at CollectiveIntel.

Tased and Confused: Ron Paul’s Mysterious Online Army (Part One of Two)

Ron Paul’s “army” of supporters is simultaneously invisible and anonymous, and loud and abrasive. They are mysteriously absent from any national poll which isn’t conducted online. They were missing from the straw poll in Paul’s home state of Texas. Political Web sites are regularly flooded with enthusiastic but essentially anonymous emails and comments whenever Paul’s name is mentioned. Yet his campaign seems to be adept at fundraising. And the army leaves behind telltale signs and clues of its presence, often in strange places. On a recent trip to Austin, I spotted hand-painted “Ron Paul Revolution” banners hanging from abandoned underpasses and flyers taped to music store windows. A friend recently reported another Ron Paul sign made of dixie cups wedged into a chain link fence above a St. Louis overpass. Around midnight in downtown Denver a week ago, four young men held 9-11/Inside Job signs wore white Ron Paul t-shirts, and chanted.

Therein lies the problem. The Paul campaign generates a lot of cash, and it does have a few recent straw poll victories. But it seems that too often when his followers emerge from behind their computers and decide to voice their opinions to the public, it begins with loud angry accusations of conspiracies (9/11, NAFTA, New World Order, UN–take your pick), and ends with forcible removal, arrest, or strangely funny taserings (The “Don’t Tase Me Bro!” guy, and probable Ron Paul supporter, is still making the rounds on YouTube remixes). They do show up in fairly large numbers wherever Ron Paul speaks, but they often arrive in silly costumes, and reciting overly earnest chants. These and other incidents have been too sporadic, disorganized, or silly to be even effective guerilla attacks.

The tragic part of this is that Congressman Paul’s message is unique and far different from any other candidate, Republican or Democratic. In a time when the country faces such urgent challenges, it’s a good thing for the American people (and the other candidates) to at least consider radical new ideas for the country’s direction. Although the evidence is anecdotal, among my twenty-something demographic, Paul’s name comes up in conversation as often as Obama’s. Ron Paul t-shirts pop up in bars and concert venues with surprising frequency. Yet his supporters are represented to the public by the conspiracy-obsessed few who become ironic YouTube sensations and fodder for late night comedians.

rp5.jpgIt’s obvious that something is off when you look at CI’s sentiment data of the Presidential candidates. Because our sentiment algorithm covers blog posts from both Liberal and Conservative posts, it’s unsurprising that the overall sentiment for each candidate comes out negative–except for Ron Paul. His detractors accuse his “Paul-Bots” of spamming, and this is a clear indication that something like that is occurring.

A solid Web presence will be necessary for any candidate to win his or her party’s nomination. However, at this point, though Paul’s online presence is massive, it is not solid. It is chaotic, not unified. Howard Dean’s ‘04 campaign may have ultimately crashed and burned, but for a while the online grassroots surge masterminded by Joe Trippi helped push Dean into the frontrunner spot. The online campaign was a well-organized, intimidating force never before seen in the political world.

According to CI’s data over the past two weeks, 18% of the mentions of Ron Paul’s name in all online media comes from message boards. This makes sense, considering that boards are far more chaotic, sporadic and unfocused than political blogs.

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Ron Paul’s online army is aggressive, but disorganized and misguided. Part of the reason may be rooted in the candidate’s own libertarian, individualistic ideals. If Paul’s massive online presence is to turn into a force to be reckoned with, the Paul campaign must find a Web-savvy leader, who can focus the attention and energy of these supporters into something more than spam and angry comments on message boards. The campaign must learn the lessons of previous failed online-grassroots movements, as well as learn what the current thriving ones are doing right. They must help ensure that their supporters are well-informed and focused on the issues most relevant to Paul’s campaign, and to stay away from the fringe ones–in order to not isolate voters who may start listening to Paul in the future.

Part Two will explore more closely the Web-army, and will try to answer the question of who, if anyone, is directing these online campaigns.

From the Net-savvy Executive blog

Yahoo! Finance adds sentiment.

Healthcare Social Media and Blogging Summit

Monday’s sessions at the conference were really informative. The crowd that attended the social media sessions — a mix of entrepreneur doctors, health-related Web 2.0 companies, PR firms, healthcare bloggers, public policy organizations, pharma and medical device execs — were very knowledgeable about the implications of social media environments for patients, doctors and corporate liability.

Not surprisingly, the session I spoke on — “Open Brands: Trading Message Control for Consumer’s Trust” was steeped in conversation about Adverse Drug Effect (ADE) reporting. Lots of discussion about why it is valuable for pharma companies to be more transparent with patients and doctors. One way to do this is by using a monitoring and tracking service such as our Media Intellect offering to track ADE — some of our pharma customers are doing this already using our service.

Some big pharma is afraid to read consumer-generated content, because of the fear of burdensome reporting requirements. I heard many comments at the conference from companies who have talked with the FDA about monitoring social media, and, the consensus is that on a case by case basis, the FDA is willing to let companies monitor social media and only report when they meet the identification requirements (a name and contact info for the poster). Since most message board posts do not have these identifiers, there isn’t a reporting requirement.

As more social media-type of environments come in to play — and I saw many at this conference — it will be interesting to see when pharma will decide to open up this barrier to consumers and doctors. I believe it will happen out of necessity, as more and more people go online to discover the vast amount of healthcare-related information you can find in social media environments.

Chicago: Healthcare Blogging and Social Media Summit tomorrow

Flew into Chicago this evening to be part of a panel on Open Brands at the Healthcare Blogging and Social Media Summit happening tomorrow all day at the Hilton Chicago. The healthcare industry is completely enmeshed in social media, with patients, doctors and whistleblowers all engaging in conversations on message boards and blogs. Companies in this heavily regulated industry are coming to this conference to get a better understanding of how they can find out what customers and doctors are saying, plus how companies can benefit from an open and honest dialogue within social media.

Stay tuned for an interesting conversation. More details from the conference tomorrow-